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Privacy policy

Privacy Policy
This Privacy Statement sets out details of the personal data relating to you that we collect through this website , how we will process such data and to whom it may be disclosed. This notice also explains your rights under applicable data protection law, including the EU General Data Protection Regulation ("GDPR"), in relation to our processing of your data.

Personal data that we Process

In order for us to process your booking of car rental services we will ask you for certain information, such as your name, address, email address and booking details. We also collect certain information from the device you use such as your IP address, what browser you use and what type of device you are using. Most of the personal data that we collect about you will be information that you have given to us.
This may include the following: Rent a car request - If you seek a rental car, we will collect your name, e-mail address , telephone and quote reference.
Booking Details - When you make a booking with us we will ask you for information that we need in order to process the booking. This will include your name, address, email address, phone number.
Queries - If you contact us with a query, we will record details of the query and how it is dealt with on our systems.
Who we share this information with:
The information may be hosted with a service provider. Our agreements with them protect the information that we collect from any unauthorised use. We will not share the information with third parties without your prior permission.

We are required by law to share your personal information with government or investigative authorities. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations.Your personally identifiable information may be shared with third parties when we believe in good faith that we are required to do so by law.

Personal information that we collect automatically: When you use our website we use various technologies to automatically capture details about the device you are using.
This information includes: Device Details - We automatically collect details about the device you are using, including its IP address, its device ID, the browser you are using, and the operating system that the device uses.

How You Interact With our website - We record details about how you use our website, e.g. the date and time that you visit, what pages you visit, how long you stay on the pages, where you have clicked on a page, and details of any crashes or system bugs you may have encountered.
How You Reached the website - Where we can, we record how you arrived on our website (e.g. whether you arrived from a search engine).
Sources of Personal Data Although we mainly collect information directly from you, there are circumstances where we collect information from third party sources. These circumstances may include:
Service Provider - If there are any issues with other service provider, the service provider may contact us with information about the issue.
Advertisements - If we work with third parties to display advertisements we may use technologies like cookies or pixel tags to record details of your interaction with those advertisements. This data is sometimes sent to us through cookies and pixel tags that are set on our behalf by those third parties. Purposes of Processing and Legal Basis The main reason we use your personal data is to process your bookings for car hire and to deal with any queries that may arise in relation to those bookings.
Bookings - We use your personal data in order to process bookings with us .
Queries - When you send us a query, we will process your personal data in order to answer your query.

Providing and Improving our Services - Where we collect data in relation to your use of our website and services, such as your device details and how you interact with our website and services, we use this data in order to deliver our services and personalise your experience. We also use the data to test new features that we are thinking about introducing, to analyse how our website is used, and to evaluate and improve our services. Where possible we use this data on an anonymous basis. All of this processing of your personal data is on the basis of our legitimate interests in operating, improving and securing our services.

Analysis/Reporting - We use data in relation to bookings in order to create internal reports regarding how our business is operating. We also use this data for other commercial analysis purposes, and to try to predict future trends that may affect our business. This processing is undertaken on an aggregated basis, so you are not identifiable from the reports or analysis that is produced.

Personal Data that We Require
You to Provide You are not obliged to provide us with any of your personal data. However, if you want to make a car hire booking, you will need to provide us with the information that is requested on our booking. If you don't provide us with this information, we will not be in a position to process your booking. Similarly, you may be required to provide certain information if you contact our customer services team with a query, otherwise we will not be in a position to handle your query. We will inform you where such information is required. If you would like further details about the measures we have taken in relation to the transfer of your personal data, or copies of the agreements that we have put in place in relation to the transfers, please contact us using the details.
Retention
We retain your personal data in accordance with our record retention policy. The record retention policy operates on the principle that we keep personal data for no longer than is necessary for the purpose for which we collected it, and in accordance with any requirements that are imposed on us by law (for example, to ensure that (a) the data that we hold is accurate and (b) we are not holding data for too long). This means that the retention period for your personal data will vary depending on the type of personal data.

Cookies
A cookie is a small text file that is placed in your device's browser when you use a website. The cookies are used to store useful bits of information for lots of different purposes. This information can include your preferences (for example, your preferred language). This lets a website recognise your device and provide a better, smoother experience. It does provide details of your IP address, the computer platform that you use (eg Mac or Windows), the browser that you use (eg Firefox or Chrome) and what domain you are accessing our sites from. With this information we can do the following: Generally, cookies which are strictly necessary for the operation of the website will expire when you leave the website.

All browsers provide tools that allow you to control how you handle cookies: accept, reject or delete them. These settings are normally accessed via the 'preferences' or 'options' menu of the browser you are using. If you would rather we did not use cookies with you, you can refuse them by turning them off in your browser and/or deleting them from your hard drive. You will still be able to visit our sites.

Other monitoring technologies
We also use Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic, and helps us identify pages that are slow, broken or poorly performing. Important Information about Consent
In circumstances where we process your personal data on the basis of your consent, you are free to withdraw that consent at any time. You can withdraw your consent by contacting us using the contact details. Please note that if you withdraw your consent we may not be able to continue to provide the related service to you.

Your Rights
You have the following rights, in certain circumstances, in relation to your personal data: Right to access the data - You have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data. Right to rectification - You have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.
Right to erasure - You have the right to request us to delete personal data that we hold about you e.g. if the information is no longer necessary for the purposes for which it was collected. This is sometimes referred to as the right to be forgotten.
Right to restriction of processing - You have the right to request that we no longer process your personal data for particular purposes.
Right to object to processing - You have the right to object to our processing of your personal data for particular purposes, for example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your personal information for direct marketing purposes.
Right to data portability - You have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine readable format.

Changes to our Privacy Statement
We keep our privacy statement under regular review and we will place any updates on this web page.

Your right to access our information:
You have the right to access and correct your personal information. To find out more about how to do this, please contact us by email or phone.



How to book

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Fill in your rental dates in the yellow Search form , view our offers for your period and choose the car you want.
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Bulgaria, all towns
Burgas Airport
Varna Airport
Tel.+359 876 490 133
E-mail: rentbravo@gmail.com

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